Previous Douglas County Bank Customers

Effective Aug. 26, 2013, you should access Hamilton State Bank's Online Banking system:

Click HERE to access Hamilton State Bank's Online Banking system.

 

Thank you for your continued business with Hamilton State Bank!

Although we have been your bank since April 26, 2013, your account(s) will officially convert to Hamilton State Bank’s computer systems on August 24, 2013.  This process is known as “conversion.”  We have been diligently planning for this event and expect minimal disruption in service.  We do, however, want to let you know of some events that will be taking place during the weekend of August 24 – 25, 2013.

Account Statements:
Each deposit customer will receive an account statement that shows account activity from the previous statement through Friday, August 23, 2013 through the normal channel of statement delivery.  Please watch for this because it may come at a time other than when you normally expect your statement.     

Electronic Banking Services:
If you utilize electronic banking services including online banking, bill pay and telephone banking, there will be action required by you to use our new electronic banking systems.  The systems you currently use will not be updated after Friday, August 23, 2013.  The information in your current online banking system will not carry over to the new system.  You should begin using Hamilton State Bank’s electronic banking systems beginning Monday, August 26, 2013.  You will not have access to the new systems prior to August 26, 2013.  If you use Intuit’s Quicken or Quickbooks, please contact your local branch for instructions on how to convert your data prior to Thursday, August 22, 2013.  You must convert your data to continue Intuit’s services.

Checks:
Your Douglas County Bank checks will continue to function as usual.  To help make the conversion easier for our customers we will continue processing the previous Douglas County Bank routing number at this time.   Please contact your local branch the next time you need to order checks. 

Debit and ATM Cards:
Your Douglas County Bank Debit and ATM card will continue to function as normal.  In the months following conversion, you will receive a new card with the Hamilton State Bank logo.  If you have multiple Debit and/or ATM cards you may receive them at different times.  You will receive a new card before your current card expires.  You will notice the Visa® logo and a new card number on your new card.  You will receive instructions for activating your new card.  If you have automatic payments set up using your debit card, you should contact your payees after you receive your new card to give them your new debit card number.

Your Accounts:
Your account(s) will transition to Hamilton State Bank’s systems on August 24, 2013.  As we move information to Hamilton State Bank’s system, there are some revisions to the features and functions of your account(s).  Every effort has been made to provide you with an account that is comparable to the account you had with the Douglas County Bank.  This process involves renaming some of the accounts as well as modifying some of the features.  Please contact your local branch if you have any questions or would like to discuss other options.

Existing Account Type New Account Type
(as of 08/24/2013)

Community Checking Plus
Direct Deposit Checking
Free Community Checking
NOW Account
Regular Checking
Sterling Checking

Hamilton Interest Checking

Hometown Club

Hamilton Club

Student Checking

Foundation Checking

Tiered Money Market

Hamilton Money Market

Regular Savings
CUB Club Savings

Hamilton Savings

Community Select Bus Ck

Basic Business Checking 250

Hometown Business Checking

Business Checking 500

Regular Business Checking

Business Analysis

Business NOW Account

Business Interest Checking

Business Preferred MMDA
Business Tiered Money Market

Business Money Market

IOLTA Checking

IOLTA

Business Savings

Business Savings

The terms and conditions for loan with the previous Douglas County Bank will not change at this time. If you have any questions about this information or the upcoming conversion, please don’t hesitate to call your local branch office or email support@hamiltonstatebank.com.

To learn more about additional services offered by Hamilton State Bank, please visit our tutorials located in the Help Center.

To report a lost or stolen debit card after normal business hours, please call
800-554-8969.

Information Regarding Your Deposit Account
Federal Regulations say you must “opt-in” or certain debit card & ATM transactions can be denied.

Telebanc: 1-877-527-2716 | Customer Support: 770-967-5090 | Email: